Sale time! Delivery may be a little longer than usual.

Sale time! Please expect delays in receiving your order due to increase order volume.

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DELIVERY

COVID-19 & BOBUX

Hi Bobux family

 

With the current situation, please allow an extra couple of days for your shoes to arrive as there are some delays to various delivery systems.

 

This is a difficult time for retailers, so if there is a retail store in your area which stocks Bobux, we encourage you to reach out to them. Check for local stockists here, we know they would love to hear from you. Many of our retailers can take orders online or over the phone, and may be able to have your Bobux delivered to your door. 

 

We are monitoring the situation closely and are in constant contact with our warehouse partners, so please keep checking our website for any updates. 

 

Stay safe. 

The Bobux Team x

 

Questions? Please contact us here.

DELIVERY

This site currently ships to

Switzerland

Change Store

The shipping cost will stay the same, regardless of the size and weight of your package. Please note that products ship from the UK. Taxes and duties may be applied.

STANDARD DELIVERY - Fr. 7.50

 

To keep things simple for time-poor parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package.

  • Estimated delivery times

    Estimated delivery time: 5-10 working days*
    Please allow up to 2 additional days for rural postcodes.
    *During web sales, please allow an extra day or two for us to pack and send your order.
  • Lost or damaged goods

    If your order is lost or damaged in transit, please Contact Us within 12 working days of placing your order so that we may assist you.
RETURNS, EXCHANGES AND REFUNDS

RETURNS & REFUNDS

Wrong size, not the right color – whatever it is, we are happy to help you find the right product!

You may return unused items in their original condition up to 28 days after receiving your order. The shoe box must also be intact. The value of an item is determined by the amount paid and listed on your invoice. 

  • Full Price Items

    Items purchased at full price (not part of any sale or promotion) are able to be returned for a refund or online credit (excluding shipping costs). Please allow up to 6 business days for the refund to show in your account from the time it was processed.

    Learn more about booking a return below.

  • Sale Items, Store Credits and Gift Vouchers

    Items that are on sale, purchased during a promotion, using online credits and gift vouchers are not able to be exchanged. Items purchased on sale can be returned for a refund or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.

    Learn more about booking a return below.

    During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.

  • Shoes purchased through a retailer or third party site

    To return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

    Products purchased from online auction sites cannot be returned through Bobux. Please contact the seller directly.

REQUEST A RETURN OR REFUND

Returns from outside the UK are at the buyer's cost. Fill out the Returns Slip, pack your shoes, attach the postage label and post your shoes back. For any refund inquiries, Contact Us here. Please include your order number and contact details.

FAULTY ITEMS

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

  • Shoes purchased on the Bobux website

    Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering a discount voucher, refund or repair.
  • Shoes purchased on a third-party website or from an independent retailer

    Please go back to the store that you purchased the product through and follow their returns process.