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DELIVERY & RETURNS
This site currently ships to
The shipping cost will stay the same, regardless of the size and weight of your package. Please note that products ship from the UK. Taxes and duties may be applied.
STANDARD DELIVERY - Fr. 7.50
To keep things simple for time-poor parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package.
Estimated delivery times
Estimated delivery time: 5-10 working days*
Please allow up to 2 additional days for rural postcodes.
*During web sales, please allow an extra day or two for us to pack and send your order.
Lost or damaged goods
If your order is lost or damaged in transit, please Contact Us within 12 working days of placing your order so that we may assist you.
RETURNS & REFUNDS
If you are a consumer (i.e. you are not a business) you have the statutory right to cancel your order with us and receive a full refund. You have 14 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting our Customer Service team. Our team will take care of you and manage the returns process.
You must return items within 14 calendar days from the cancellation day by post. All items returned must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.
We will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options, we will only refund the standard delivery charge. Please allow up to 6 business days for the refund to show in your account from the time it was processed.
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering a discount voucher, refund or repair.
Shoes purchased on a third-party website or from an independent retailer
Please go back to the store that you purchased the product through and follow their returns process.